Privacy Policy

Last Updated: January 2026

1. Introduction

At Chuio, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our restaurant management platform and services.

2. Information We Collect

2.1 Restaurant Information

• Restaurant name, address, and contact details
• Business registration information
• Menu items and pricing
• Table configurations and seating arrangements

2.2 User Accounts

• Administrator and staff names and contact information
• Email addresses and passwords (encrypted)
• Role and permission settings
• Activity logs for security and compliance

2.3 Customer Data

• Customer orders and preferences
• Order history and timestamps
• Payment information (processed securely through third-party providers)

2.4 Technical Data

• IP addresses and device information
• Browser type and usage patterns
• Cookies and tracking information

3. How We Use Your Information

• To provide and maintain the Chuio platform
• To process orders and manage restaurant operations
• To improve our services and develop new features
• To send administrative messages and updates
• To comply with legal obligations
• To detect and prevent fraud or security issues

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Compliance with GDPR, CCPA, and local data protection regulations

5. Data Retention

We retain your data for as long as necessary to provide our services. You can request deletion of your data at any time, subject to legal and business requirements.

6. Third-Party Services

We may share limited information with trusted third-party service providers for:

• Payment processing
• Cloud hosting and storage
• Analytics and monitoring
• Customer support

All third parties are bound by confidentiality agreements.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@chuio.io
Address: Chuio Support Team
Response time: Within 30 days

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.